Mercedes-Benz Durham

Regulated Professionals

All dealers (new and used) and all salespeople are licensed by OMVIC and bound by the Motor Vehicle Dealers Act and OMVIC’s Code of Ethics.

Certified in Automotive Law and Ethics, Designation — C.A.L.E.

In order to be eligible for OMVIC registration, dealers and salespeople undergo background checks and must successfully complete and pass a course in automotive law and ethics. This course teaches and explains the key pieces of legislation governing the retail automotive industry including the Motor Vehicle Dealers Act and the Consumer Protection Act.

Having a C.A.L.E. designation helps to improve industry professionalism and maintains a fair and informed marketplace. It also demonstrates to consumers that dealers and salespeople are proven professionals who have met training standards.

Note: Dealers or salespeople who were registered prior to 1999 (when the Certification Course was introduced) have not earned the C.A.L.E. designation unless they have subsequently completed the Course.

Why Buy from a Registered Dealer? Greater Consumer Protection

Consumers who buy from an OMVIC-Registered Dealer have a right to:

• All-in price advertising
• Full disclosure of vehicle history and condition
• Cancellation rights (for specified non-disclosures)
• Access to Motor Vehicle Dealers Compensation Fund

Remember: these consumer protections do not apply to private sales.